Ordering, Shipping, & Returns

• What days do you ship on?

Monday to Friday, with the exception of Public Holidays. We also do not ship between Christmas and New Year.

• For next day shipping, what time do I have to order by?

Depending on order size, we aim to ship orders destined for the UK mainland and received by 2pm on a next-day basis.

• How do I get free shipping?

Add eligible item to your basket totalling over the following amounts, based on your shipping address. Minimum pricing differs due to local shipping options.

UK Mainland: £40 or over
Northern Ireland: £60 or over
Highlands and Islands: £45 or over
Channel Islands: £50 or over
Isle of Man: £60 or over

• What happens if my book arrives damaged?

From the beginning to the end of the publishing process, we care immensely about providing excellent quality materials. If a book shipped from us arrives damaged we will send you a new copy of the damaged book at no cost  to you. If you do receive a damaged book in the mail, please take some photos of the box the book came in, the damage done to the book, and call us as soon as possible (the photos will be submitted to the carrier by the Banner, in the event that the damage was caused by poor shipping).